FAQ.

What does Tavlora sell?

Tavlora offers a variety of baby-care products and everyday essentials designed to support parents and caregivers.

Our product range may include feeding accessories, nursery essentials, comfort products, baby-care accessories, and other practical items for everyday use.

Where does Tavlora ship?

We currently ship within the United States only.

International shipping is not available at this time.

Do you offer free shipping?

Yes. Tavlora offers free standard shipping within the United States.

How long does shipping take?

Orders are typically processed within 1–2 business days.

After dispatch, delivery usually takes approximately 4–7 business days.

The estimated total time from placing your order to delivery is therefore approximately 5–9 business days.

How can I track my order?

When tracking information becomes available, we will send it to the email address provided at checkout.

Please allow some time for tracking information to update after shipment.

You can also use our Track Your Order page when available.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible.

We will try to assist before the order is processed or shipped. Once fulfillment has started, changes or cancellations may no longer be possible.

What is your return policy?

We accept eligible returns within 30 days of delivery.

Returned products generally need to be unused, unwashed, in their original condition, and returned with applicable packaging and accessories.

Please review our Return and Refund Policy for complete details.

Who pays for return shipping?

If the product arrives damaged, defective, or incorrect, Tavlora will cover approved return shipping costs where a return is required.

For a change-of-mind return, the customer is responsible for return shipping.

Are all baby-care products returnable?

Certain opened or used hygiene-sensitive baby-care products may not be eligible for return for health and safety reasons.

Damaged, defective, or incorrectly supplied products will still be reviewed in accordance with our Return and Refund Policy.

How long do refunds take?

Once an eligible return has been received, inspected, and approved, the refund will be issued to your original payment method.

Please allow approximately 5–10 business days for the refund to appear, depending on your bank or payment provider.

What should I do if my order arrives damaged?

Please contact us as soon as possible and include:

Your order number
A description of the issue
Clear photos of the damaged product
Photos of the packaging when relevant

We will review the issue and provide an appropriate solution.

What if I receive the wrong item?

Contact Tavlora with your order number and photos of the item received.

If we confirm that an incorrect product was sent, we will arrange an appropriate replacement, refund, or return solution.

What if my package is marked as delivered but I cannot find it?

First, please check:

Around your delivery location
With household members
With neighbors when appropriate
With the carrier

If you still cannot locate the package, contact us and we will help review the shipment.

What payment methods do you accept?

The payment methods currently available will be displayed during checkout.

These may include major credit or debit cards, digital wallets, and other secure payment options depending on the payment providers enabled on our store.