Refund policy

At Tavlora, we want you to feel confident when shopping for your little one. If you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, the item must be:

Unused and unworn
Unwashed
In its original condition
In the original packaging where applicable
Returned with all included accessories, labels, and documentation

For hygiene and safety reasons, certain opened or used baby-care, feeding, nursing, personal-care, or similar hygiene-sensitive products may not be eligible for return unless they are defective, damaged, or incorrect.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible.

Tavlora will review the issue and, when approved, provide an appropriate solution such as:

A replacement
A refund
A return at no additional cost to you

For approved damaged, defective, or incorrect-item claims, Tavlora will cover the return shipping cost where a return is required.

We may ask you to provide photos or other information to help us verify the issue.

Change-of-Mind Returns

If you simply change your mind or no longer want the product, you may request a return within the 30-day return period.

For change-of-mind returns, the customer is responsible for return shipping costs.

Original shipping charges, if any, are non-refundable unless required by law or the return is due to an error by Tavlora.

How to Request a Return

Before returning any product, please contact us so we can provide return instructions.

Email: support@tavlora.store
Phone: +1 772-225-0505

Please include:

Your full name
Order number
Product you wish to return
Reason for the return
Photos if the product is damaged, defective, or incorrect

Please do not send a return without contacting us first.

Refunds

Once your returned item has been received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow approximately 5–10 business days for the refund to appear after it has been processed. Processing times may vary depending on your bank or payment provider.

Exchanges

If you receive an incorrect, damaged, or defective product, please contact us and we will assist you with a replacement when appropriate.

For other situations, the simplest option may be to return the eligible item and place a new order.

Non-Returnable Items

The following items may not be eligible for return:

Used or washed products
Products damaged after delivery through misuse or improper handling
Items missing original components or packaging
Opened hygiene-sensitive baby-care products where resale would not be safe
Gift cards, if offered
Final-sale items clearly marked as non-returnable, where permitted by law

This does not affect your rights regarding damaged, defective, or incorrectly supplied products.

Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will do our best to cancel the order before it enters processing or shipment. Once an order has been processed or shipped, cancellation may no longer be possible and the standard return process may apply.