Privacy policy

At Tavlora, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our store, make a purchase, contact us, or otherwise interact with our services.

Information We Collect

We may collect personal information that you provide directly to us, including:

Name
Billing address
Shipping address
Email address
Phone number
Payment and transaction information
Order details
Customer service messages and inquiries

We may also automatically collect certain information when you use our website, such as:

IP address
Browser type
Device information
Pages viewed
Referring website
Shopping activity
Cookie and analytics data

How We Use Your Information

We may use your information to:

Process and fulfill orders
Arrange shipping and delivery
Process payments and refunds
Provide customer support
Communicate about your order
Prevent fraud and unauthorized transactions
Improve our website and customer experience
Maintain store security
Comply with legal obligations
Send marketing communications where permitted and where you have provided consent when required

Payments

Payments are processed through secure third-party payment providers made available through our e-commerce platform.

Tavlora does not directly store full payment card details on our own systems. Payment providers may process your information according to their own privacy policies and security standards.

Sharing of Information

We may share personal information with trusted service providers when necessary to operate our business, including:

E-commerce platform providers
Payment processors
Shipping and fulfillment providers
Customer service providers
Analytics providers
Fraud prevention and security providers
Advertising and marketing providers, where permitted

We only share information as reasonably necessary for these services or where required by law.

We do not sell personal information in exchange for money.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Keep the website functioning properly
Remember preferences
Maintain shopping cart functionality
Understand website usage
Improve performance
Measure marketing effectiveness
Provide relevant advertising where permitted

You may be able to manage cookies through your browser settings or through any cookie preference tools available on our website.

Marketing Communications

If you choose to receive marketing emails or messages from Tavlora, we may send you information about products, promotions, and updates.

You may unsubscribe at any time by using the unsubscribe link in a marketing email or by contacting us.

You will still receive important transactional communications relating to your orders.

Data Retention

We retain personal information only for as long as reasonably necessary to:

Fulfill the purposes described in this policy
Maintain business and transaction records
Resolve disputes
Prevent fraud
Comply with legal, tax, and accounting obligations

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Children's Privacy

Tavlora sells baby-care products to adults, but our website and services are not intended for use directly by children.

We do not knowingly collect personal information directly from children under the age required by applicable law.

If you believe a child has provided personal information to us without appropriate consent, please contact us so we can review and address the situation.